Shipping Terms

Shipping Terms

Introduction

At Maison Decoration, we are committed to providing an efficient and secure shipping service to ensure that you receive your products in optimal conditions. This document describes our shipping policies and applicable conditions.

Shipping Zones 

We ship to all regions. Some restrictions may apply depending on geographic location and nature of the product.

Shipping Costs

• Shipping costs are calculated based on weight, package size and delivery address.
• In some cases, free shipping may apply for orders exceeding a specific amount, which will be indicated on our website.
• Any additional fees related to taxes or customs are the responsibility of the customer.

Delivery Time

• Delivery times vary by location: ◦
   ◦ Between 5 and 10 working days.
• During periods of high demand (such as sales or holidays), delivery times may be slightly extended.

Order Processing

• Orders are processed Monday through Friday, excluding holidays.
• Orders placed after [Specific time] will be processed the next business day.
• Once your order has been shipped, you will receive an email with tracking details.

Shipment Tracking

• We offer a tracking system so you can check the status of your order in real time.
• You can access this information through the link provided in the shipping confirmation email or by entering your order number on our website.

Problems with Delivery

• If a package cannot be delivered due to an incorrect address provided by the customer, additional reshipping costs will be the responsibility of the customer.
• In case of loss or damage during transport, we will work with the courier company to resolve the problem as soon as possible. Please contact us within 7 days of receiving your order if you detect any problems.

Changes in Delivery Address

If you need to change the delivery address, you must notify us before the order is shipped. Once the shipment has been processed, we will not be able to make any changes.

Free Shipping Conditions

• Free shipping promotions are valid only within the areas indicated and may be subject to additional restrictions.

Contacto 

For any questions or doubts related to the shipment of your order, you can contact us through:

• E-mail address: contacto@masondecoration.com
• Phone: +1(720) 403-4250
  

Date of last update: 03/25/2025.